Our Profile.
The National Bank of Dominica Ltd. (NBD) is the premier financial institution in Dominica, with XCD 1.67 billion (USD 614.7 million) in assets as of June 30, 2022. Our unwavering commitment is to empower individuals, organizations, and communities to achieve their financial goals.
Operating since 1978, NBD has been a trusted financial partner for 47 years, offering an array of financial products and services to cater to the unique needs of consumers, small businesses, and corporate clients, locally, regionally and globally. Our reach extends through our four branches, a wide network of ATMs, our user-friendly online platform (nbdominica.com), and convenient mobile banking services.
At NBD, our strength lies in our team of dedicated employees, numbering 178 strong, each committed to delivering top-notch service and expertise to our valued customers. We are proud to lead in every core business sector among banks in our local market.
NBD’s dedication to being a responsible corporate citizen has not gone unnoticed. We have earned accolades from our regulator, the Eastern Caribbean Central Bank (ECCB), for our exemplary commitment to supporting communities and driving economic and social progress throughout Dominica. We are not just a bank; we are a catalyst for positive change and prosperity.
As we look ahead, we remain steadfast in our mission to facilitate success, foster prosperity, and continue our legacy of excellence in banking.
National Bank of Dominica Ltd.
64 Hillsborough Street
P.O. Box 271
Roseau, Dominica
1-767-255-2300
customersupport@nbd.dm
Shareholders’ Contact
Ms. Macina Bethel
1-767- 255-2300
mbethel@nbd.dm / corporatesecretary@qa.nbdominica.com
Vision, Mission and Core Values
Our Vision
We are revolutionising the way you bank.
Our Mission
We provide inclusive financial solutions through personalised experiences to improve the quality of life for the communities we serve.
Our Core Values
Our core values are designed to create the kind of organizational culture that reflects both individual and collective commitment to creating value. Consistent with our mission, we aim to positively impact our colleagues, clients, stakeholders and shareholders by upholding our values in the pursuit excellence.
INTEGRITY: We hold ourselves to the highest standard of integrity, ensuring that our actions are always ethical, responsible, and transparent. We safeguard confidentiality, respect privacy, and remain unwavering in our commitment to doing what is right.
MINDFULNESS: We embrace mindfulness as a guiding principle in our corporate culture, enhancing performance, productivity, and well-being. By staying present, reflecting on experiences, and integrating lessons learned, we continuously improve both individually and collectively. This intentional approach allows us to evolve, adapt, grow, and drive meaningful progress within our organisation.
PASSION: We are deeply committed to making a difference and take pride in elevating the lives of our customers. Our passion fuels creativity, innovation, agility, and a relentless pursuit of excellence. We embrace challenges with optimism, stride boldly towards our goals, and continuously seek new ways to improve and lead in our industry. Empowered by our values, we have the courage to act decisively and deliver outstanding results.
ACCOUNTABILITY: We foster a culture of individual and collective accountability. By focusing on solutions and results, we uphold our commitments and protect the Bank’s assets, reputation, and financial standing. We hold ourselves accountable to our customers, stakeholders, and each other, ensuring that our work reflects the highest standards of reliability and trustworthiness.
CUSTOMER FOCUS: Our customers are at the heart of everything we do. We are dedicated to delivering superior service with respect, courtesy, empathy, and inclusion. Through accessibility, responsiveness, and efficiency, we strive to exceed expectations and build lasting relationships based on trust and excellence.
TEAMWORK: We are united by a shared vision and common goals, working together with mutual respect and open communication. By leveraging diverse perspectives, experiences, and expertise, we strengthen our collective impact and drive meaningful progress for our customers and our organization.
